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Frequently Asked Questions

To help you find the answer you're looking for, our Technical Support Representatives have compiled a list of the most frequently asked questions.

 

Reports

CollapsedHow does Report 2005 work?

 

CollapsedHow does Report 2210 work?

 

CollapsedOn Report 3001, what do “Under Req.” and “Over Req.” refer to?

 

CollapsedWhy do some participants show negative numbers for age on some reports?

 

 

CollapsedWhat report would I use to determine which participants will be accepted into the next school year?

 

Enrollment

 

CollapsedHow do I transition participants during the school year from EHS to HS?

 

CollapsedHow do I change site/classroom for my enrolled participants?

 

CollapsedWhat is an Entry Date?

 

CollapsedWhat is an Enrollment Date?

 

CollapsedWhat does the Abandoned status mean and how do I enroll a participant once he/she has been abandoned?

 

CollapsedI have a participant that is accepted and on the waitlist, why are they only showing under one status?

 

CollapsedHow do I run reports to show my enrollment numbers for a specific date?

 

CollapsedMy % of Poverty Level is not showing. How can I fix this?

 

Teaching Strategies GOLD

 

CollapsedHow do I export and import ChildPlus data into TS Gold

 

 

CollapsedHow can I unlock a user that is locked out of Teaching Strategies GOLD?

Immunizations

 

CollapsedI cannot see my information in Immunizations or on the Setup tab. What is going on?

 

Running ChildPlus

 

CollapsedCan I run ChildPlus on a Chromebook?

 

CollapsedCan I run ChildPlus on a Tablet?

 

CollapsedIs There a ChildPlus App?

 

CollapsedCan I access more than one database on a single computer?

 

PIR

 

Click here to view more PIR Frequently Asked Questions.

 

 

CollapsedIf my program term is year round, how do I specify a Begin and End date?

 

CollapsedHow do PIR Begin and End dates work?

 

CollapsedHow does C.18 calculate?

 

CollapsedHow does C.27 calculate?

 

 

CLASS

 

 

LiveMessages

CollapsedWe are getting information from parents regarding text messages cutting off after so many characters. Is there way to expand the amount of characters we can use in a text.

 

CollapsedCan we get capability for parents to reply back to a ChildPlus message?

 

CollapsedIs it possible to get capability to attach docs to a ChildPlus email message?

 

CollapsedHow do I view the LiveMessages that have been sent?

FAQ FAQsFrequently Asked Questions School Year LiveMessage Live Message Program Term EHS HS Site Classroom Enrolled 2005 2210 SnapShot Entry Enrollment Abandoned Enrollment Numbers Specific Date Round Begin End Date Accepted 3001 Negative numbers age C19 C20 C29 % Percent Poverty Level Change Question Report

 

 


 

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